Privacy Policy

1. What we collect

From captains: name, email, phone, business details, boats, waters, trip and price settings, payout account details held by Stripe, and what they do in the app.

From guests: name, email, phone, the trip booked, number of anglers, payment status, waiver and photo consent answers, angler details the charter asks for (such as date of birth and fishing license number), and any review they leave.

Card numbers are entered into Stripe's secure form and are never stored by CharterDay.

2. How we use it

To run bookings, payments, reminders, waivers, weather alerts, trip photos, and reviews; to keep accounts secure; to bill captains; and to fix and improve the app.

We do not sell personal information and do not use guest information for our own advertising.

3. Who we share it with

The charter a guest books with sees that guest's booking details. Service providers who help run CharterDay see what they need: Stripe (payments), Twilio (texts), our email provider, and our hosting provider.

We may share information if the law requires it or to protect someone's safety.

4. Text messages

Booking texts are transactional trip messages only, such as confirmations, reminders, and weather changes. Guests who book online get these texts only if they tick the text box at checkout. When a charter enters a booking for a guest by phone or in person, the charter must get the guest's OK before adding a mobile number. Marketing texts require a separate opt-in. Message frequency varies with the booking. Message and data rates may apply.

Reply STOP to any text to stop all texts from CharterDay. Reply START to turn them back on, or HELP for help. Agreeing to texts is never required to book.

Phone numbers and text consent are not shared with anyone for marketing.

5. How long we keep it

We keep trip and booking records, including payment records and signed waivers associated with a trip, for seven years. To request deletion of other guest data, email support@charterdayapp.com. We handle these requests manually, subject to legal obligations. Captains can ask us to delete their account.

6. Your choices

You can ask to see, correct, or delete your information by writing to support@charterdayapp.com. Guests can also ask the charter they booked with. Some records must be kept for legal or accounting reasons.

7. Security

We use encrypted connections, private links for waivers and photos, and role-based access for crew. No system is perfectly secure; if a breach affects you, we will tell you as the law requires.

8. Changes and contact

We will post changes here and tell captains in the app when something important changes.

Contact: Chef Andy's Culinary Consulting, LLC, 327 E Williams St, Waterloo, NY 13165, support@charterdayapp.com.