Terms of Service

1. Who does what

CharterDay provides booking and office software. Each charter and its captain are independent operators, not CharterDay employees or agents. Each charter sets its own trips, prices, deposits, cancellation rules, and safety rules, and runs every trip itself. CharterDay is not a charter operator and is not a party to the agreement between a guest and a charter.

The charter, captain and crew alone are responsible for their licenses, permits, vessel registration and inspections, insurance, qualifications, compliance with applicable law, passenger safety, navigation, equipment, weather decisions, and the operation of each trip. CharterDay does not operate, supervise, inspect, or certify a charter, captain, vessel, or trip. A listing on CharterDay does not mean we have verified a captain's license, insurance, vessel, or safety practices. Questions about a trip go to the charter operator first.

2. Captain accounts

Captains must give true business details and keep them current, keep their login private, and are responsible for everything done under their account, including by crew they add.

Captains attest that they hold and keep current every license, permit, vessel registration, inspection, and insurance policy their trips need, and that they follow all fishing, boating, and safety rules where they operate.

CharterDay may suspend an account that breaks these terms, puts guests at risk, or is used for fraud.

3. Plans, trials, and billing (captains)

Plans and prices are shown on the Billing screen. New charters get a free trial, and no card is needed during the trial. After the trial the chosen plan renews each month or year until cancelled.

Captains can cancel any time from the Billing screen. Cancelling stops the next renewal; the current paid period is not refunded unless the law requires it.

Monthly plans can be paused for the off-season. While paused, the booking page shows closed for the season and takes no bookings.

CharterDay charges no commission on bookings. Card processing fees are charged by the payment processor.

4. Payments between guests and charters

Card payments on a captain's page are processed by Stripe and paid into the charter's own Stripe account. The charter is the seller and is responsible for chargebacks and payment disputes with guests. Refunds, deposits, and balances follow the charter's cancellation policy shown at checkout.

Guests may also pay by other methods the charter accepts, such as cash or Venmo. Those payments are between the guest and the charter.

5. Guest bookings

When a guest books, they agree to the charter's cancellation policy and any waiver the charter requires. Weather, water conditions, and safety calls are made by the captain.

Fishing licenses are the guest's responsibility unless the charter says otherwise. CharterDay shows a link to the state's license page as a convenience.

6. Reviews

Only guests from a completed, paid trip can leave a review on a captain's page. Reviews must be honest and about the guest's own trip. Captains can reply publicly but cannot edit or delete a review.

Only CharterDay may remove a review, and only if it is fake, abusive, or illegal. We do not remove a review because it is negative.

7. Local partners

A captain's page may show up to three local businesses the captain recommends. Those businesses pay CharterDay for the listing, and the captain earns free months. Partner listings are marked as partners on the page.

8. Content and photos

Captains own the photos and text they upload and give CharterDay permission to show them on their page and in the app. Trip photos of guests are only shared where the guest gave photo consent.

9. Things not allowed

No fake bookings, fake reviews, misleading trip listings, scraping, attempts to break security, or use of CharterDay to send messages people did not agree to receive.

10. Disclaimers and limits

CharterDay is provided as is. We work to keep it running but do not promise it will always be available or error free. Weather information comes from public sources and may be wrong; it never replaces the captain's judgment.

To the extent permitted by applicable law, CharterDay is not responsible for a charter's or captain's acts or omissions, including operating without required licenses or insurance, unsafe vessel operation, collisions or other boating accidents, injuries, death, property damage, trip cancellations, or other losses arising from a trip. Claims about a trip or its operation should be directed to the charter operator. Nothing in these Terms limits liability that cannot legally be excluded.

To the extent permitted by applicable law, CharterDay is not liable for indirect losses, and its total liability to a captain is limited to what the captain paid CharterDay in the prior 12 months.

11. Disputes

These terms are governed by the laws of New York. Disputes with CharterDay will be heard in New York courts, subject to applicable law. There is no forced arbitration or class action waiver. Before filing a claim, contact us at support@charterdayapp.com so we can try to fix it.

12. Changes and contact

If these terms change in a way that matters, captains will be told in the app or by email before the change takes effect.

Contact: Chef Andy's Culinary Consulting, LLC, 327 E Williams St, Waterloo, NY 13165, support@charterdayapp.com.